How can we help?

FAQ

GOODS AND SERVICES

What do you sell?

We sell degoogled phones with GranpheneOS, Lineage OS or CalyX OS installed on. You are paying the standard phone price plus a small fee to perform the web installation of the Graphene/Lineage/Calyx OS operating system on one or more phones of your choice.

Why don’t I do the OS installation by myself?

Absolutely; you can, and you should. But if you grow tired after installing Graphene or CalyX OS on your fifth, tenth, n th phone then we’re here for you. In fact, the most private way of obtaining a privacy phone is… to make the privacy phone yourself.

Our service is mostly suited for two types of audience:

1) The people that find the installation too technical and they are afraid of bricking their phone; or

2) The people that know perfectly what’s involved in installing Graphene or Calyx OS themselves, but they don’t have the time to do it themselves.

We have also recently launched an online service to degoogle remotely your existing phone.

Do you carry inventory? Is my phone already ready for shipping?

We have a certain level of inventory in stock. However the phones are not degoogled yet and the service is performed “Made to Order”. We usually ship a phone between 3 to 5 days after an order is received.

Will my favorite app work on a de-googled phone?

We can not guarantee that your favorite app will work. Most of the apps we have tried work flawlessly.

However due to removing google play services, any paid apps (or apps that allow you to purchase content in the app) will not work. Apps which allow you to purchase a membership or premium content via the web, and then log in using the app are ok. Many banking apps may also not work. There are also some apps whose notifications require google, and won’t work even with MicroG.

Many apps such as Lyft, Doordash, etc. can be used through a website interface with a bookmark placed on your home screen. 

Will these de-googled phones work everywhere?

Yes, the phones are SIM-unlocked and compatible with any carrier. 

Pixel phones work with all major carriers. But not all 5G phones work on all 5G networks. Check with your carrier to make sure your phone works on its 5G network. See a list of certified carriers.

Are you guys selling on Amazon, Ebay… other platforms?

No, and we never will.

SHIPPING

We normally shipf with FedEx international express delivery.

Do you ship overseas?

Yes, we ship all over the world. Shipping is free worldwide.

FEES, PRICES, AND PAYMENTS

Are taxes, import duties, levies and other government-imposed costs included in the price?

All prices quoted on the site strive to include dutied, taxes and ancillary costs due to importation in the price. If you live in a country where the taxes are particularly bad we'll seek to be in touch with you before order fullfillment.

I see that you accept payments in Bitcoin (BTC) and Monero (XMR). Do you also accept credit card payments or Paypal?

Yes. In addition to BTC and XMR we also use the traditional Shopify payment system powered by Stripe as well as Paypal.

Do you accept other cryptocurrencies other than BTC and XMR?

May be. Shoot us a DM and we’ll see what we can do. Please understand, however, that:

1.      while we will HODL Bitcoin and / or Monero we cannot guarantee we will hodl any other altcoin but we may convert it to either Bitcoin and / or Monero.

2.      We do NOT accept smart contract platform tokens (ETH, ADA, etc)

3.      We do NOT accept cryptocurrencies which are 5 billion market cap or below.

Do you accept BTC that have been coinjoined?

Yes! In fact, please do coinjoin them before you pay in order to improve the privacy of the transaction.

Do you accept BTC on lightning?

Yes!

Do you accept BTC on Liquid or RSK?

Maybe, send us a DM.

PRIVACY POLICY

What personal information do you collect?

We collect personal information when you purchase our products. We strive to collect as little as we can, but we may require certain personal information to be able to deliver the goods to you; for example we need a shipping address and the shipping address must be good enough for a courier to deliver to you.

Also, we still live in the physical world, so we might be compelled by certain external bodies (eg: governments) to obtain and retain certain information from you. If that happens, we strive to retain as little as possible for as short as possible.

What do you do with the personal information collected?

We use personal information collected from you to deliver the products to you, communicate with you about the product and/or order, and to resolve problems that may arise in connection with your order.

And that is it! We will not use your data to conduct marketing or sales activities, we will strive to minimize the communication between you and us,  we will not willingly disclose your information to third parties. (We do use Shopify as platform so we’ll need to disclose some data to them).

Can you ask to remove the personal information given at the time of order?

YES! You can ask us to remove your personal information. In fact, we encourage you to do so.Please understand that we may be subject to applicable laws that limit our capability to shed your records as soon as possible, but we will endeavor to remove your data as soon as possible to help you maintain your privacy. 

How do we safeguard your personal information?

We will seek to minimize the time your personal information is kept online and store it offline. Also, we will always strive to ask as little information as possible. If we don’t have unnecessary information about you such data cannot be stolen from us.

Get in touch

Have questions about your order, or a general enquiry?